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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure, we are secured by Geotrust 256bit secure server.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. we will exchange or refund items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. If an item is not faulty the customer may be liable for delivery costs involved in recovering goods

Delivery Information

We deliver all items on our site free of charge to most UK mainland addresses. Delivery will generally be within ten days of ordering, if an item is out of stock and we cannot deliver to you within 14 days we will give you the option to cancel your order. Unfortunately we are unable to offer free delivery to the following postcodes: PO30, PO41, BT, IM, TR21, TR25, GY1, GY9, JE, IV, KW, ZE, HS, KA27, KA28, PH19, PH44, PA20, PA88. If you would like to arrange your own collection from any of our branches we will be pleased to co-operate.

Delivery of Safes - Safe delivery is available to all but the afor mentioned postcode prefixes. Delivery is via external carrier and is a kerbside delivery only. Delivery drivers may, at their own discretion, help to move smaller safes into the premises. Large safes, such as the Eurograde range, are incredibly heavy and cannot be easily moved without the correct equipment. For this reason we can offer a ground-floor installation service for a nominal fee, or otherwise deliver to kerbside at the customer's discretion. Larger safes may require a simple risk assesment form to be completed, this will be arranged once your payment has been processed.

Prices

Unlike our competition we believe in being totally transparent with our prices. Goods are charged at price shown on the product pages on the date the customer places the order and are INCLUSIVE of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will usually reply within 5 working days).

Company Registration Information

Registred Office Address:

AC Leigh (Norwich) Ltd
Head Office: 61-67 St. Benedicts Street
Norwich, Norfolk NR2 4PD
UK - England & Wales

Registered in England No. 2827143

Member of Members Of: The Guild of Architectural Ironmongers & Master Locksmiths Association